Remote & Smart Hands Support

Remote Hands

Basic on-site support for routine tasks, such as:

• Power cycling and hardware reboot

• Visual inspections and reporting

• Cable patching and port verification

• Escorting third-party vendors

Smart Hands

Advanced support from experienced engineers, including:

• Hardware installation & replacement (HDD, memory, NICs)

• Rack & stack of servers and switches

• Complex cable management and labeling

• OS or firmware installation (on request)

• Advanced troubleshooting & diagnostics

Why Choose Remote & Smart Hands?

• 🌍 Global reach – on-site support in major datacenters worldwide

• ⏱ Fast response – minimize downtime and resolve issues quickly

• 🛠 Experienced engineers – hands-on professionals with enterprise expertise

• 🔒 Secure & compliant – work carried out under NDA and strict procedures

• 💰 Cost savings – avoid expensive travel and on-site delays

Typical Use Cases

• Emergency server reboot at 3 AM

• Installing and configuring a new rack of servers

• Swapping a failed hard drive or PSU

• Patching new uplinks and testing connectivity

• Conducting inventory audits or equipment labeling

• Providing visual verification (photo or video)

How It Works

1. Submit your request
   Describe your task, location, and urgency.

2. We dispatch engineers
   Our on-site team executes the task according to your instructions.

3. You receive a report
   Confirmation of work done, optionally with photos or video evidence.

• Standard business hours rate (Mon–Fri, 09:00–18:00)

• Higher rates apply for evenings, nights, weekends, and public holidays

• Work invoiced upon completion, with 7-day payment terms

• Hardware and consumables billed separately if required

📄 All services are delivered under our general Terms & Conditions.

Rates & Terms

Get Started

Need reliable Remote or Smart Hands support?
👉 Contact us today at quote@datacenter-broker.com or call +316 25015434