Terms of service

1Definitions

• Service Provider: Datacenter Broker, a trade name of Aldewereld Consultancy, located in Amsterdam, the Netherlands.
• Client: any natural or legal person making use of Datacenter Broker's services.
• Services: independent brokerage services to match Clients with suitable datacenter colocation providers.
• Datacenter: a third-party organisation offering colocation services under its own responsibility and contract.

2Scope of applicability

• These Terms of Service apply to all offers, communications, agreements and services provided by Datacenter Broker.
• Deviations are only valid if confirmed in writing by Datacenter Broker.

3Nature of services

• Datacenter Broker operates as an independent intermediary between Clients and certified datacenter providers.
• While we use expert matching methods, we do not guarantee the availability, uptime or service quality of individual datacenters.
• The final colocation agreement is exclusively between the Client and the selected datacenter.
• In some cases we may provide additional services such as remote hands support or onsite troubleshooting. These are subject to separate terms and risk allocation (see Section 10).

4Fees & payment terms

• Our brokerage commission, consultancy fees or subscription-based access fees are agreed transparently and in advance.
• Unless otherwise stated, all rates are exclusive of VAT.
• Payment terms are 30 days from the invoice date.
• In case of late payment, Datacenter Broker reserves the right to charge statutory interest and recover administrative costs.

5Limitation of liability

• Datacenter Broker is not liable for damages arising from the services or shortcomings of third-party datacenter providers.
• Our liability is at all times limited to the total brokerage or advisory fee charged for the specific engagement.
• We accept no liability for consequential loss, business interruption or data loss.

6Confidentiality

• Both parties shall treat all exchanged confidential information with the highest level of care and discretion.
• This obligation continues after termination of the agreement.

7Data protection

• All data is processed in accordance with the General Data Protection Regulation (GDPR).
• See our Privacy Policy for full details on data handling, security measures and data subject rights.

8Intellectual property

• All tools, reports, documentation and advice shared by Datacenter Broker remain our intellectual property unless otherwise agreed.
• Clients may not reuse or distribute our materials without prior written consent.

9Governing law & dispute resolution

• These terms are governed by Dutch law.
• Disputes shall be submitted to the competent court in Amsterdam, unless mandatory legal provisions dictate otherwise.

10Remote hands services

Datacenter Broker offers on-site technical support ("Remote Hands" and "Smart Hands") across multiple Amsterdam-based datacenters, executed by trained engineers on behalf of the Client.

10.2 — Activities may include

• Equipment installation and deinstallation
• Cable patching and labelling
• Power cycling and hardware resets
• Component swaps (HDDs, NICs, memory, etc.)
• Network diagnostics and port testing
• Escorting third-party vendors
• Providing visual documentation (photos/video)

10.3 — Client responsibilities

• Accuracy and completeness of the instructions
• Ensuring datacenter access permissions are in place
• Remote availability for guidance during execution

10.4 — Billing

• Standard rate: €75/hour (Mon–Fri, 09:00–18:00 CET)
• Evening rate: €112.50/hour (Mon–Fri, 18:00–00:00 CET)
• Night/weekend/holiday rate: €150/hour (00:00–09:00 CET & weekends/public holidays)
• Minimum charge: 1 hour. Invoicing post-delivery, payable within 7 calendar days.
• Disputes are reviewed and resolved within 24 hours.

• Unless explicitly agreed otherwise, services are provided on a best-effort basis. Datacenter Broker is not liable for hardware damage, data loss, downtime or misconfiguration unless resulting from proven gross negligence.
• The Client agrees to indemnify Datacenter Broker against any third-party claims arising from remote hands activities, unless caused by wilful misconduct.
• Work may be refused or rescheduled in the event of: lack of proper access to the datacenter, missing or unclear instructions, or unsafe conditions.

—Legal entity & company details

Datacenter Broker is a registered trade name of Aldewereld Consultancy.
Nieuwe Hemweg 26, 1013 CX Amsterdam, the Netherlands (mailing address only).
quote@datacenter-broker.com
KvK 61862533 · VAT NL002168402B79 · IBAN NL09 REVO 0436 9506 077 (Revolut)