Colocation services
Smart & remote hands
in Amsterdam datacenters.
Hands on your hardware when you can't be there. Trained engineers execute your written instructions across multiple Amsterdam-based facilities — installs, cabling, power cycles, swaps and diagnostics. From €75 an hour, with every rate and every limit published below rather than quoted on request.
What we do
Routine and emergency tasks, on best-effort terms.
- Equipment installation and deinstallation
- Cable patching and labelling
- Power cycling and hardware resets
- Component swaps (HDDs, NICs, memory)
- Network diagnostics and port testing
- Escorting third-party vendors
- Visual documentation (photos / video)
All work is executed on the basis of written instructions. You remain responsible for the accuracy of those instructions, for arranging datacenter access permissions, and for being reachable for guidance during execution.
How a request runs
From written instruction to invoice.
- 01
You send the task and the facility
Through the contact form, in writing. Which datacenter, which rack or cage, what needs to happen, and what counts as done. Written instructions are the basis for the whole engagement — article E2 puts their accuracy and completeness on you, so vague requests get sent back before they get scheduled.
- 02
We confirm availability before anyone is dispatched
You get a written confirmation with the instruction set, the applicable rate band, and the window. Nothing is executed on a verbal go-ahead. If we cannot cover the window, we say so instead of quietly slipping it.
- 03
Access has to be in place
Datacenter access permissions are the customer's responsibility under article E2. That means your name on the facility's access list, or a visitor authorisation raised by you. This is the single most common reason a job stalls on the day, and it is the one thing we cannot fix from our side.
- 04
The engineer executes and documents
Work follows the written instruction set. You stay reachable during execution for the decisions that were not in it. Photos or video on request, and by default for anything involving cabling or component swaps.
- 05
Invoiced after delivery
Minimum one hour, billed in the band the work actually fell in, excluding VAT, payable within seven calendar days. Objections are reported within 5 working days and taken up within 24 hours of that report.
Rates
Remote hands pricing, published in full.
- Standard Mon–Fri, 09:00–18:00 CET
- €75/hour
- Evening Mon–Fri, 18:00–00:00 CET
- €112.50/hour
- Night / weekend / holiday 00:00–09:00 CET & weekends/public holidays
- €150/hour
Minimum charge 1 hour · ex. VAT · invoiced post-delivery, payable within 7 days · objections taken up within 24 hours. Full conditions in our terms and conditions, part E.
What this service is not
The limits, before you book.
Best-effort, not an SLA
Unless something else is explicitly agreed in writing, this is a best-effort service. There is no guaranteed response window and no uptime commitment attached to it. If you need a contractual response time, that is a different engagement and it needs to be written down before you rely on it.
We refuse work in three situations
No proper access to the datacenter, missing or unclear instructions, or unsafe conditions. In those cases the job is refused or rescheduled rather than improvised.
Liability is limited and stated up front
We are not liable for hardware damage, data loss, downtime or misconfiguration unless it results from intent or deliberate recklessness, and you indemnify us against third-party claims arising from the work unless they result from intent or deliberate recklessness on our part. Read Part E before you book — it is short.
We are not your datacenter
We do not own or operate facilities. Remote hands runs inside someone else's building, under their rules, and their access procedure wins over our schedule every time.
Questions
Remote hands, answered directly.
What does remote hands cost in Amsterdam?
€75/hour during business hours (Mon–Fri 09:00–18:00 CET), €112.50/hour in the evening (18:00–00:00 CET), and €150/hour at night, weekends and public holidays. Minimum charge is one hour, excluding VAT, invoiced after delivery and payable within seven days.
What is the difference between remote hands and smart hands?
In practice the terms are used interchangeably and we price them the same. Remote hands usually means the simple physical work — power cycling, a reboot, reseating a cable. Smart hands means tasks that need a trained engineer to interpret something: diagnostics, port testing, a component swap where the part has to be identified first. Both are billed at the rates above.
Which Amsterdam datacenters do you cover?
Multiple facilities across the Amsterdam metro. Rather than publish a list that goes stale, tell us the facility in your request and we confirm coverage and access before anything is scheduled.
Do you guarantee a response time?
No. Services are provided on a best-effort basis unless something else is explicitly agreed in writing. We confirm availability before dispatch, so you know where you stand before you are committed — but there is no standing response-time guarantee attached to the standard terms.
Do I need to be a colocation client to book remote hands?
No. Remote hands is a standalone service. You do not need to have been placed by us, and using it does not commit you to our brokerage side.
Who arranges datacenter access for the engineer?
You do. Under article E2 the client is responsible for ensuring access permissions are in place before the visit. Facilities will not admit an engineer on our say-so, and a missing authorisation is the most common reason a job cannot proceed.
Request hands
Tell us what needs doing.
Send the task and the facility through the contact form. We confirm availability and a written instruction set before any engineer is dispatched.
Open contact form →